DELIVERY TIMES

Delivery will be shipped within 3-5 working days from receipt of payment.

CLICK & COLLECT

This is a B2B service, to find out more please contact us.

OVERSEAS DELIVERY

We currently accept online payments/cash/bank cheques from all registered customers across the UK. For details on delivering an order overseas, please see our guide for orders being despatched to addresses outside mainland UK.

ORDER TRACKING AND HISTORY

Tracking details will be provided upon request on applicable orders.

RETURNS

If for any reason, you're not 100% happy with your purchase(s) please tell us so that we can put it right. To do this, it would be really helpful if you could call one of our friendly Customer Services Advisors on 020-7221-6094  first, as there are occasions when it may not be necessary for you to be inconvenienced by sending a product back to us.

Privacy Policy

OUR PRIVACY POLICY

At RGR Facilities we respect your privacy completely. Your personal information is private, so we treat it with the highest standard of security and confidentiality. We will never sell or pass it on to other companies – you can rest assured that your card details, email and business/home address and any other details you’ve given us are 100% safe with us.

With your permission, we will send you our catalogues and email newsletters to keep you up to date with our latest products, offers and news. Of course, it’s totally up to you – you’re in control of your catalogues, email newsletter subscription settings and the cookies that are enabled when you visit us online.

We’ve updated our website so that you can decide which cookies we use. Our website provides the best service when all cookies are enabled – without them, important parts of the website will not work and we can’t check that our site is working properly for you. We will however always honour your preference and only read or write to cookies based on the settings you choose.

COOKIES

What are cookies?

Cookies are tiny text files that are transferred to your computer when you visit websites. To enhance your shopping experience, so we can ensure our site works fully for you, and so you see our best offers, we recommend they are enabled.

What do cookies do?

- Store the contents of your shopping basket as you proceed through checkout.

- Enable you to ‘log in’ to your account so you can see information relating to your orders and manage your account.

- Record the areas in our site you have visited and for how long, as well as which products you viewed and purchased. We use this to help us improve our website so that it’s easy to use and so we can improve the services we provide. It also helps us to recommend relevant products and offers on our website and adverts you may be interested in on other websites.

Are our cookies safe?

- Yes, they don’t harm your computer.

- Yes, they do not contain any information that could be used by others to identify you personally.

- Yes, they do not contain any confidential details such as your email address or payment details.

Can I turn cookies off?

We use cookies to make our website easier to use and so we can provide the best possible service. They’re an essential part of how our website works, and to ensure it works properly for you, we recommend that they are enabled, but you’re in control, and we will only use them with your consent. If you would prefer us not to store cookies on your computer, you can change the settings below, or on your website browser. You can find out how to do this in the ‘Help’ section of your browser, via the menu bar. If you choose to turn cookies off we can’t check the website is working properly for you. You can be assured the cookies we use are safe.

OUR USE OF ADVERTISEMENTS

You may see adverts for RGR Facilities products when you visit other websites. We allow other companies, called third-party ad servers or networks, to serve these advertisements on our behalf. We do not provide any personal customer information to these advertisers or third-party websites. Currently, we work with the following safe and trusted third-party ad network: finaltarget.com. We allow them to place their cookies when visitors come to the RGR Facilities website. Their cookies let us monitor which adverts you see and interact with and allow Final Target to apply personalised targeting technology and banners – this means you see what’s most relevant to you based on products you appear to be interested in. For more information on how they use cookie data, visit their website at www.finaltarget.com.